All products for faults / malfunctions existing at the time of purchase or that occur within two years are covered by the warranty offered by the seller ("legal guarantee"). The legal guarantee is for private consumption, are therefore excluded from the scope purchases made with VAT, for which the guarantee is valid for one year from date of purchase.
In case of lack of conformity, the consumer who has denounced the Seller within the deadline which is 60 days after discovery of the defect, is entitled primarily, to the repair or replacement of the goods. In the alternative, the consumer can request a price reduction or termination of the contract.
The repair will be carried out in the shortest time possible and, except in exceptional cases, the repair will be made within 60 days. Upon successful completion unjustified of that period, the consumer may require the replacement of the goods or the termination of the contract.
In the event that the customer experiences a lack of conformity he may request assistance by sending an email to firstname.lastname@example.org with the subject of the email "Guarantee E-commerce" by specifying in the email the following:
Once received the email by the customer, our customer service team will contact the customer to provide guidance on how to help.
If you have second thoughts about the item you just purchased, you can still decide to give us back the item without giving any reason, within 14 calendar days after delivery (or by the delivery of the last item, in case of separate delivery).
The right of withdrawal may be exercised in connection with the purchase of any product on Elmacshop except:
If you buy as a "consumer" in the event of exercising the right of withdrawal in accordance with what is illustrated above, you will be entitled to a refund of the item price, and costs relating to the cheapest method of delivery incurred by Elmac to receive the item.
If you purchase as a "professional", we will refund the product price but not the shipping charges incurred.
We will refund the price of the item for which it was terminated the contract and, where applicable, the cost of shipping, within 14 days of receipt of your notice of cancellation. We may, however, withhold the refund until we have received the item or until you provide proof of having returned to Elmac II srl in via G.Colombo 17 in Rubano (PD) 35030, whichever situation occurs first.
The costs for returning the product are your responsibility. If returned items are damaged or wear caused by incorrect handling necessary to establish the nature, characteristics and functioning of the item, we will deduct from the refund an amount corresponding to their decline in value.