General shipping & delivery policies and rates

Elmacshop provides for the delivery of its products in Italy and in Europe.

The partner selected by Elmac for deliveries isMBE, an Italian leading transportation and logisticscompany, which in turn will choose the best shipping service for the your delivery.

The delivery service is available from Monday to Friday at the following times 9:00 to 18:00 (no lunch break)

Delivery service on Saturday might not be active for all locations. We encourage users to email to verify the actual coverage.

Types of delivery

Elmacshop involves the following shipping methods:

"Standard" Delivery

Expected within 2-3 working days from purchase (it varies according to the destination specified by the customer). This type of delivery is valid for all products sold on Elmacshop and provides for the delivery of goods across street address specified by the customer. Delivery will be made without prior notice.
In the event that the product is heavier than 30kg you will be provided for standard delivery within 6-9 working days from purchase (varies according to the place of destination indicated).

"To the floor " Delivery

Expected within 2-3 working days from purchase (varies according to the destination specified by the customer) with delivery to the floor and by appointment with the customer. It specifies that for deliveries of products weighing more than 30 kg (basically big games, football tables, ping pong, etc) are the estimated delivery time of 6/9 working days.

The courier, once taken over the goods to be delivered, will contact the customer by telephone to the address provided during purchase to define the details of delivery (day and time slot) subject to availability of the recipient and, consistent with the timing of Estimated delivery service. The customer is responsible for the correctness / completeness of the telephone numbers entered during the service request: if such data were incomplete and / or incorrect, MBE will not be able to contact you to arrange the appointment and, if so, the shipment will be delivered in the manner and timing provided by the standard service. Delivery will be made at the agreed time with the recipient, subject to a tolerance band of one hour earlier and / or later than what set.

"Saturday" Delivery

It is a service delivery front street scheduled for the Saturday after the purchase (provided that there sufficient time to take in the order management, entrust the goods to the carrier and complete the shipment).

Pick up at our office

Elmac Shop allows you to order online and then pick up your products in our offices with the most comfort and with zero delivery cost. Your products will be ready for pick up from the moment in which you will receive a confirmation email. In particular, if you order before 12 AM the products will be available for pick up within the same working day (if you ask for this in the “note” field of the order). Since when you receive the confirmation email you will have 10 working days to come and pick up your order, after this period you will be contacted by our Customer Service to organize a new delivery.